Privacy Policy

Last Updated: January 2026

This Privacy Policy explains how 999f ("we", "us", or "our") collects, stores, uses, and protects information provided by users ("you" or "your") when you visit and use our online casino and sports betting platform at https://999f.ws. By accessing or using 999f services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

999f is committed to maintaining the trust and confidence of all visitors to our website. We want you to know that we take the protection of your personal data seriously, especially given the sensitive nature of financial and gaming information. This policy is designed to meet the expectations of our users across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions.

Information We Collect

When you create an account, make deposits or withdrawals, or interact with our platform, we collect certain categories of information. The specific data we gather depends on how you use 999f services.

Personal Identification Information

• Full name, username, and password (encrypted at rest)
• Email address and mobile phone number for account verification
• Date of birth (to verify that you meet the 21+ age requirement)
• National ID or government-issued document number where required for KYC

Financial and Transaction Information

• Mobile banking account references such as bKash, Nagad, Rocket, and Upay numbers used for deposits or withdrawals
• Transaction history, including deposit amounts, withdrawal requests, and bonus usage
• Game play records, wagering history, and account balance information

Technical and Usage Data

We automatically collect certain technical data when you access our platform, including your IP address, browser type and version, device type, operating system, referring URLs, pages visited, session duration, and general geographic location (country and city level). This data is used for security, fraud prevention, and improving platform performance — it is not used to identify you individually.

How We Use Your Information

The information collected by 999f is used exclusively to operate, improve, and secure our platform. We do not use your data for purposes beyond what is described in this policy. Specific uses include:

• Creating, verifying, and managing your 999f account securely
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods
• Delivering customer support and responding to account-related inquiries
• Preventing fraud, money laundering, and other illegal activities on the platform
• Sending account notifications, bonus updates, and service announcements (you may opt out at any time)
• Analysing aggregate usage patterns to improve game offerings, payment flows, and overall platform experience

Payment Data and Financial Privacy

999f processes all financial transactions through trusted payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. We do not store your full mobile banking PIN, card numbers, or internet banking passwords on our servers. Payment reference numbers and transaction IDs are retained only for dispute resolution, fraud investigation, and regulatory compliance purposes.

All payment data transmitted to and from 999f is protected using SSL/TLS encryption. We follow industry-standard security practices to ensure that financial data remains confidential throughout every transaction. If you believe any unauthorised transaction has occurred on your account, please contact our support team immediately.

Cookies and Tracking Technologies

999f uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device when you visit our site. We use three categories of cookies:

• Essential cookies: required for the platform to function, including maintaining your login session and remembering your language preference
• Analytics cookies: help us understand how users interact with 999f pages so we can improve navigation and content
• Preference cookies: store your display settings such as game categories and notification preferences

You may control cookie behaviour through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features. We do not use cookies to serve third-party advertising on our platform.

Disclosure of Information to Third Parties

999f does not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share limited information in the following circumstances:

• Service providers: trusted third-party processors (such as payment gateways and cloud hosting providers) who assist us in operating our platform, subject to strict data processing agreements
• Legal obligations: when required by applicable law, court order, or legitimate government authority — we disclose only the minimum information necessary to comply
• Fraud prevention: in cases where we detect or suspect fraudulent activity, we may share relevant account information with fraud prevention agencies or financial institutions

In all cases, 999f contractually requires that any third party receiving personal data maintains appropriate security standards and uses the information solely for the stated purpose.

Data Retention

999f retains your personal information for as long as your account remains active or as required to provide you with our services. Account data, transaction records, and game history are retained for a minimum period in line with applicable financial regulations and anti-money laundering requirements, which may extend up to seven years in some cases.

When you close your account, we will deactivate it and remove your personal information from active processing. Residual data required for legal, compliance, or fraud investigation purposes may be retained in restricted-access archives for the period required under applicable regulations. Once this retention period has elapsed, data is securely deleted or anonymised.

Your Rights Regarding Personal Data

As a 999f user, you have the following rights with respect to your personal information. To exercise any of these rights, contact our support team at [email protected]:

• Right to access: request a copy of the personal data 999f holds about you
• Right to rectification: ask us to correct inaccurate or incomplete personal data
• Right to erasure: request deletion of your personal data, subject to our legal retention obligations
• Right to restrict processing: ask us to limit how we use your data while a dispute or investigation is ongoing
• Right to data portability: receive your personal data in a structured, commonly used format so you can transfer it elsewhere if you wish

We aim to respond to all data rights requests within 30 days. In cases of complexity or high volume, we may require up to 60 days and will inform you of the extension. We do not charge a fee for handling reasonable requests.

Security Measures

999f employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication options for user accounts, regular security audits and vulnerability assessments, and strict internal data access controls with role-based permissions.

While we take every reasonable precaution, no method of electronic storage or transmission over the internet is 100% secure. We encourage all users to use strong, unique passwords for their 999f accounts and to contact us immediately if they suspect their account has been compromised. Never share your password or one-time password (OTP) with anyone, including 999f support staff — we will never ask for your password.

Age Restriction — 21+ Only

999f services are strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected data from a person under 21, we will delete that information immediately. If you are a parent or guardian and believe your child has provided personal data to 999f, please contact us at [email protected] so we can take appropriate action without delay.

Third-Party Links

Our platform may, from time to time, reference or display content from third-party providers such as game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) within the platform interface. These third-party services operate under their own privacy policies, and 999f is not responsible for their data practices. We recommend reviewing the privacy policies of any third-party service you interact with through our platform.

Changes to This Privacy Policy

999f reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, technology, or our business practices. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent in-platform notice.

Your continued use of 999f services after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue using our platform and contact us to close your account. We encourage you to review this policy periodically to stay informed of how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data 999f holds about you, our support team is available 24/7 and is committed to addressing your query as quickly as possible.

Email us at: [email protected]